We take your safety seriously. Although you can’t suffer physical harm on our platform, we believe that virtual reality can create real psychological and emotional experiences. We aim to make these experiences as positive and life-affirming as possible and mitigate against any potential harm.
- 1.We provide hosts with tools to mute, remove, ban, and control the permissions of other users in that Session or Event. For more information, see Host controls.
- 2.We’ve implemented a personal boundary system that prevents users from being able to invade each other’s personal space. For more information, see Personal boundaries.
- 3.In public spaces that don’t have a host moderator, we mute LITE users.
If you are the victim of, or witness to, disruptive, offensive, or harassing behavior, we recommend that you go through the following steps. You may not need to go through all the steps. Please use your own judgement based on the circumstance.
We will take action only if a person’s behavior is in breach of our terms and conditions. For example, use of offensive or threatening language or lewd gestures. There may be no further action if, for example, there was an argument based on personal opinions or use of adult language not directed in a hateful manner.
If you feel overwhelmed in the situation, remove your headset, minimize the desktop application, or put down your mobile device. Turn down the volume on your device if appropriate. Reassure yourself that you have control over your exposure to the situation. You can leave the Session that you were in or close the application. However, it will be difficult for us to investigate the incident if you don’t complete additional steps.
In most cases, negative behavior online is an attempt to gain attention. Ignore them if you able to. Move away from them if appropriate.
Include a brief description about what happened and the name of the user. A bug report includes additional information that will help us to investigate the incident. For instructions on how to submit a bug report, see Reporting a bug.
If there is a host present in the Session and they witnessed the person’s actions, they may already have taken steps to remove them. If not, you can report the person’s action to the host. To determine if there are any hosts in your Session, open your menu or tablet, and then select Users. Hosts have the word Host included on their user tile:
Identification of a host on the Users page
A host also has a star displayed underneath their name tag:
Star icon below a user’s name tag to identify them as a host
You can use the ENGAGE camera to document the user’s activity. For more instructions, see Taking a picture with the ENGAGE camera. If you are familiar with any recording tools on your device, you can also use those.
If you have any information in addition to what you supplied in the bug report, such as images or videos captured in step 5, please go to https://support.engagevr.io/ and contact support.
A host can choose to enable or disable personal boundaries in a Session. When enabled, if two users enter close proximity, their avatars become invisible to each another. Users with VR headsets and hand controllers can still shake hands with outstretched arms but will become invisible to each other if they move closer.
An avatar within handshake distance (left) and within personal boundary (right)