# Using a recovery code to log in

If you have two-factor authentication (2FA) enabled but can't receive a verification code, you can use a recovery code. The recovery codes were generated when you set up 2FA.

You must still enter a username and password to complete the first step in authentication before you can use a recovery code. If you can't remember your password, see [Managing your password](/engage/managing-your-account/managing-your-password.md).

{% hint style="warning" %}
You can use each recovery code only once.
{% endhint %}

## Using a recovery code in the ENGAGE application

1. Open ENGAGE
2. Enter a username and password to complete the first step of authentication.
3. On the screen where you would enter the verification code, select **Use a recovery code**.
4. Enter one of your recovery codes, and then select **VERIFY**.
5. If an error is displayed that indicates you have already used the recovery code, repeat Step 4 with a different recovery code.

## Using a recovery code in the web manager

1. Go to <https://app.engagevr.io/login>.
2. Enter a username and password to complete the first step of authentication.
3. On the screen where you would enter the verification code, select **Use recovery codes**.
4. Enter one of your recovery codes, and then select **VERIFY**.
5. If an error is displayed that indicates you have already used the recovery code, repeat Step 4 with a different recovery code.


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