Using a recovery code to log in

If you have two-factor authentication (2FA) enabled but can't receive a verification code, you can use a recovery code. The recovery codes were generated when you set up 2FA.

You must still enter a username and password to complete the first step in authentication before you can use a recovery code. If you can't remember your password, see Managing your password.

You can use each recovery code only once.

Using a recovery code in the ENGAGE application

1. Open ENGAGE

2. Enter a username and password to complete the first step of authentication.

3. On the screen where you would enter the verification code, select Use a recovery code.

4. Enter one of your recovery codes, and then select VERIFY.

5. If an error is displayed that indicates you have already used the recovery code, repeat Step 4 with a different recovery code.

Using a recovery code in the web manager

1. Go to https://app.engagevr.io/login.

2. Enter a username and password to complete the first step of authentication.

3. On the screen where you would enter the verification code, select Use recovery codes.

4. Enter one of your recovery codes, and then select VERIFY.

5. If an error is displayed that indicates you have already used the recovery code, repeat Step 4 with a different recovery code.