Retrieving your recovery codes

If you have two-factor authentication (2FA) enabled but can't receive a verification code, you can use a recovery code. For example, if your device is lost or stolen. It's important that you retrieve your recovery codes and keep them in a safe place.

We recommend that you retrieve your codes in the web manager because you have the option to download them or copy them to your device's clipboard.

When you set up 2FA, the system generates 10 recovery codes. You can use each code only once. If you complete either of the following methods to retrieve your recovery codes, only unused recovery codes are listed.

Retrieving recovery codes in ENGAGE

1. On the menu screen, select your profile image in the upper-right corner, and then select My Account from the menu that appears.

2. On the My Account page, select Security & log-in.

3. On the Security & log-in page, select Two-factor authentication (2FA).

4. On the Two-factor authentication (2FA) page, select Show recovery codes.

5. In the 2FA - Access recovery codes prompt, enter your password, and then select Reveal codes.

6. Make a note of the recovery codes.

Retrieving recovery codes in the web manager

1. Go to https://app.engagevr.io/login, and then log in.

2. In the upper-right corner of the web manager, select your name, and then select Settings from the menu that appears.

3. On the Settings page, select Two-factor authentication (2FA).

4. If 2FA is enabled, select Show Recovery Codes.

5. In the Access recovery codes prompt, enter your password, and then select REVEAL CODES.

6. In the 2FA - Recovery Codes window, choose one of the following options:

   • Select DOWNLOAD to download a text file that contains your recovery codes.

   • Select COPY to copy your recovery codes to the clipboard. You can then paste them into another application, such as Notepad or Word.

7. Select CLOSE.