# Your safety We take your safety seriously. Although you can’t suffer physical harm on our platform, we believe that virtual reality can create real psychological and emotional experiences. We aim to make these experiences as positive and life-affirming as possible and mitigate against any potential harm. ## Measures that protect your safety 1. We provide hosts with tools to mute, remove, ban, and control the permissions of other users in that Session or Event. For more information, see [Host controls](/engage/host-controls.md). 2. We’ve implemented a personal boundary system that prevents users from being able to invade each other’s personal space. For more information, see [#personal-boundaries](#personal-boundaries "mention"). 3. In public spaces that don’t have a host moderator, we mute LITE users. ## Dealing with a disruptive, offensive, or harassing user If you are the victim of, or witness to, disruptive, offensive, or harassing behavior, we recommend that you go through the following steps. You may not need to go through all the steps. Please use your own judgement based on the circumstance. {% hint style="info" %} We will take action only if a person’s behavior is in breach of our [terms and conditions](https://engagevr.io/terms-conditions/). For example, use of offensive or threatening language or lewd gestures. There may be no further action if, for example, there was an argument based on personal opinions or use of adult language not directed in a hateful manner. {% endhint %} ### Assess your safety If you feel overwhelmed in the situation, remove your headset, minimize the desktop application, or put down your mobile device. Turn down the volume on your device if appropriate. Reassure yourself that you have control over your exposure to the situation. You can leave the Session that you were in or close the application. However, it will be difficult for us to investigate the incident if you don’t complete additional steps. ### Don’t respond to them In most cases, negative behavior online is an attempt to gain attention. Ignore them if you able to. Move away from them if appropriate. ### Submit a bug report Include a brief description about what happened and the name of the user. A bug report includes additional information that will help us to investigate the incident. For instructions on how to submit a bug report, see [Reporting a bug](/engage/configuring-the-engage-app/reporting-a-bug.md). ### Notify a host If there is a host present in the Session and they witnessed the person’s actions, they may already have taken steps to remove them. If not, you can report the person’s action to the host. To determine if there are any hosts in your Session, open your menu or tablet, and then select **People** . Hosts have the a crown next to their name, as shown in the following image:

Identification of a host on the People page

A host also has a crown displayed in their name tag:

Crown icon in a user’s name tag to identify them as a host

### Document the user’s actions You can use the ENGAGE camera to document the user’s activity. For more instructions, see [Taking a picture with the ENGAGE camera](/engage/advanced-features/taking-a-picture-with-the-engage-camera.md). If you are familiar with any recording tools on your device, you can also use those. ### Contact support If you have any information in addition to what you supplied in the bug report, such as images or videos captured in step 5, please go to and contact support. ## Personal boundaries A host can choose to enable or disable personal boundaries in a Session. When enabled, if two users enter close proximity, their avatars become invisible to each another. Users with VR headsets and hand controllers can still shake hands with outstretched arms but will become invisible to each other if they move closer.

An avatar within handshake distance (left) and within personal boundary (right)

--- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.engagevr.io/engage/getting-started/your-safety.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.