# Reporting a bug

If the ENGAGE app closes unexpectedly or operates in an abnormal way, you can send a bug report. This report will help to diagnose any faults and improve the ENGAGE platform. You can send a bug report at the time that you experience an issue or after you close and restart the ENGAGE app.

To send a bug report, use one of the following methods:

## On the log-in screen

If can’t log in to the ENGAGE app, use the following method to provide a bug report:

1. Open the ENGAGE app.
2. On the log-in screen, select the cog icon (<img src="/files/PCjqep1FzgkHYTLk4ATQ" alt="" data-size="line">) in the lower-right corner.
3. On the **Advanced Options** page, select **Send Bug Report**.
4. In the **Bug Description** field, describe what you experienced and what actions you performed before you experienced the issue. If there is a sequence of steps that reliably cause the issue to occur, then this is valuable information to include.
5. Select **Send**.

## On the menu screen

1. Open the ENGAGE app, and then log in.
2. On the menu screen, select the cog icon (<img src="/files/PCjqep1FzgkHYTLk4ATQ" alt="" data-size="line">) in the upper-right corner, and then select **Report Bug** in the list that appears.
3. In the **Bug Description** field, describe what you experienced and what actions you performed before you experienced the issue. If there is a sequence of steps that reliably cause the issue to occur, then this is valuable information to include.
4. Select **Send**.

## Within a Session

1. Within a Session, open your menu or tablet.
2. On the side menu, select the Settings icon (<img src="/files/PCjqep1FzgkHYTLk4ATQ" alt="" data-size="line">).
3. On the **Settings** page, select **Report Bug**.
4. In the **Bug Description** field, describe what you experienced and what actions you performed before you experienced the issue. If there is a sequence of steps that reliably cause the issue to occur, then this is valuable information to include.
5. Select **Send**.


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