> For the complete documentation index, see [llms.txt](https://docs.engagevr.io/engage/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.engagevr.io/engage/configuring-the-engage-app/reporting-a-bug.md).

# Reporting a bug

If the ENGAGE app closes unexpectedly or operates in an abnormal way, you can send a bug report. This report will help to diagnose any faults and improve the ENGAGE platform. You can send a bug report at the time that you experience an issue or after you close and restart the ENGAGE app.

To send a bug report, use one of the following methods:

## On the log-in screen

If can’t log in to the ENGAGE app, use the following method to provide a bug report:

1. Open the ENGAGE app.
2. On the log-in screen, select the cog icon (<img src="/files/PCjqep1FzgkHYTLk4ATQ" alt="" data-size="line">) in the lower-right corner.
3. On the **Advanced Options** page, select **Send Bug Report**.
4. In the **Bug Description** field, describe what you experienced and what actions you performed before you experienced the issue. If there is a sequence of steps that reliably cause the issue to occur, then this is valuable information to include.
5. Select **Send**.

## On the menu screen

1. Open the ENGAGE app, and then log in.
2. On the menu screen, select the cog icon (<img src="/files/PCjqep1FzgkHYTLk4ATQ" alt="" data-size="line">) in the upper-right corner, and then select **Report Bug** in the list that appears.
3. In the **Bug Description** field, describe what you experienced and what actions you performed before you experienced the issue. If there is a sequence of steps that reliably cause the issue to occur, then this is valuable information to include.
4. Select **Send**.

## Within a Session

1. Within a Session, open your menu or tablet.
2. On the side menu, select the Settings icon (<img src="/files/PCjqep1FzgkHYTLk4ATQ" alt="" data-size="line">).
3. On the **Settings** page, select **Report Bug**.
4. In the **Bug Description** field, describe what you experienced and what actions you performed before you experienced the issue. If there is a sequence of steps that reliably cause the issue to occur, then this is valuable information to include.
5. Select **Send**.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.engagevr.io/engage/configuring-the-engage-app/reporting-a-bug.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.