# Reporting a bug

If the ENGAGE app closes unexpectedly or operates in an abnormal way, you can send a bug report. This report will help to diagnose any faults and improve the ENGAGE platform. You can send a bug report at the time that you experience an issue or after you close and restart the ENGAGE app.

To send a bug report, use one of the following methods:

## On the log-in screen

If can’t log in to the ENGAGE app, use the following method to provide a bug report:

1. Open the ENGAGE app.
2. On the log-in screen, select the cog icon (<img src="https://3460182399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwVx6bvwqEE7tD0TYOcfj%2Fuploads%2Fgit-blob-33c189a3fb9a1e39c8ec5c0a7a9ac550046c6032%2Fcog_menu_screen.png?alt=media" alt="" data-size="line">) in the lower-right corner.
3. On the **Advanced Options** page, select **Send Bug Report**.
4. In the **Bug Description** field, describe what you experienced and what actions you performed before you experienced the issue. If there is a sequence of steps that reliably cause the issue to occur, then this is valuable information to include.
5. Select **Send**.

## On the menu screen

1. Open the ENGAGE app, and then log in.
2. On the menu screen, select the cog icon (<img src="https://3460182399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwVx6bvwqEE7tD0TYOcfj%2Fuploads%2Fgit-blob-33c189a3fb9a1e39c8ec5c0a7a9ac550046c6032%2Fcog_menu_screen.png?alt=media" alt="" data-size="line">) in the upper-right corner, and then select **Report Bug** in the list that appears.
3. In the **Bug Description** field, describe what you experienced and what actions you performed before you experienced the issue. If there is a sequence of steps that reliably cause the issue to occur, then this is valuable information to include.
4. Select **Send**.

## Within a Session

1. Within a Session, open your menu or tablet.
2. On the side menu, select the Settings icon (<img src="https://3460182399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwVx6bvwqEE7tD0TYOcfj%2Fuploads%2Fgit-blob-33c189a3fb9a1e39c8ec5c0a7a9ac550046c6032%2Fcog_menu_screen.png?alt=media" alt="" data-size="line">).
3. On the **Settings** page, select **Report Bug**.
4. In the **Bug Description** field, describe what you experienced and what actions you performed before you experienced the issue. If there is a sequence of steps that reliably cause the issue to occur, then this is valuable information to include.
5. Select **Send**.