# Deleting your account

In accordance with our [privacy policy](https://engagevr.io/privacy-policy/), you can request that we delete your account. We aim to complete the process within two working days of your request.

{% hint style="warning" %}
We can't remove you from any user-captured media, such as photographs, videos, or spatial recordings, because we don’t store that information in our database.
{% endhint %}

{% hint style="info" %}
If you have a PLUS subscription, you must cancel that before we can delete your account. For more information, see [Cancelling your PLUS subscription](/engage/managing-your-account/managing-a-plus-subscription/cancelling-your-plus-subscription.md).
{% endhint %}

To request that we delete your account, complete the following steps:

1. Open the ENGAGE app, and then log in.
2. On the menu screen, in the upper right corner, select your username, and then select **My Account** from the list that appears.
3. On the **My Account** page, select **Details**.
4. On the **Details** tab, in the lower left corner, select **Delete your account**.
5. In the **Delete your account?** prompt, select **Delete my account**.
6. Select **CONTINUE**.

We will contact you by email to verify your identity and to confirm that you want to delete your account. We will then provide you with updates on the process.


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