Turning on 2FA
If you want to turn on two-factor authentication (2FA), you must use the web manager. After you turn on two-factor authentication (2FA), you must use it anytime that you log in to the ENGAGE platform. This includes both the ENGAGE application and the web manager.
If you use single sign-on (SSO) to log in, you can't use the 2FA system provided by ENGAGE. However, your SSO provider may use their own 2FA system. For more information, refer to your SSO provider's documentation.
To turn on 2FA, choose one of the following methods:
Using SMS verification codes
With this method, the ENGAGE platform will send you a text (SMS) message with a one-time password (OTP) verification code each time that you log in.
You must have a PLUS or Enterprise account to receive verification codes by SMS message.
Go to https://app.engagevr.io/login, and then log in.
In the upper-right corner of the web manager, select your name, and then select Settings from the menu that appears.
On the Settings page, select Two-factor authentication (2FA).
In the Set up Two-Factor Authentication (2FA) panel, enter your password, and then select CONTINUE.
Select TEXT MESSAGE (SMS).
From the Country/Region list, select your country.
In the Mobile Number field, enter your phone number.
Select SEND VERIFICATION CODE.
After you receive the verification code, enter it in the field in Step 2, and then select CONTINUE.
Recommended: In the Success prompt, select SHOW RECOVERY CODES, and then either download or copy your recovery codes to a safe place.
Using an authenticator app
With this method, you will use an authenticator app installed on your mobile device to obtain a verification code each time that you log in. You must use a TOTP-compatible (time-based one-time password) app. For example, Microsoft Authenticator, Google Authenticator, or Authy. For instructions on how to use your specific app, refer to the developer's documentation.
Go to https://app.engagevr.io/login, and then log in.
In the upper-right corner of the web manager, select your name, and then select Settings from the menu that appears.
On the Settings page, select Two-factor authentication (2FA).
In the Set up Two-Factor Authentication (2FA) panel, enter your password, and then select CONTINUE.
Select AUTHENTICATOR APP.
On your mobile device, open your authenticator app, and then either scan the QR code or enter the the code displayed in the web manager.
The authenticator app will display a verification code. Enter this code in the web manager, and then select CONTINUE.
Recommended: In the Success prompt, select SHOW RECOVERY CODES, and then either download or copy your recovery codes to a safe place.
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