# Verifying accounts

You can send quiz results from ENGAGE to Canvas only for verified users. For an account to be verified, the user must be registered with the same email address in both systems, and the ENGAGE system must have completed the verification process.

The ENGAGE system automatically performs a verification process once per day. You can also use the steps below to manually run the verification process for an integration at any time.

{% hint style="warning" %}
If you add people either to your Canvas course or your Enterprise group, and they take a quiz before they are verified, their results will not be sent to Canvas. Always run the verification process after you add new people.
{% endhint %}

To verify users and identify any issues, complete the following steps:

1. In EAP, go to the Enterprise group that you want to verify.
2. Select the **Quizzes** tab.
3. On the **Quizzes** tab, select **LMS Integration - Verify Accounts**. If the option is not visible, check your LMS integration.
4. On the **LMS Verify Accounts** page, select **Refresh**.
5. Review the table of accounts. A tick in the **Found in LMS** column indicates that a matching account was found in your Canvas LMS.
6. **Optional**: Select **Export Unmatched** to download a CSV file of the unmatched accounts.

If a matching user is not found in your LMS, it may be because they have registered with a different email address in each system. However, there may also be users in your Enterprise group who are not part of the linked Canvas account. For example, teaching assistants.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.engagevr.io/enterprise/enterprise-admin-portal/lms-integration-for-quizzes/verifying-accounts.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.