Verifying accounts

You can send quiz results from ENGAGE to Canvas only for verified users. For an account to be verified, the user must be registered with the same email address in both systems, and the ENGAGE system must have completed the verification process.

The ENGAGE system automatically performs a verification process once per day. You can also use the steps below to manually run the verification process for an integration at any time.

If you add people either to your Canvas course or your Enterprise group, and they take a quiz before they are verified, their results will not be sent to Canvas. Always run the verification process after you add new people.

To verify users and identify any issues, complete the following steps:

1. In EAP, go to the Enterprise group that you want to verify.

2. Select the Quizzes tab.

3. On the Quizzes tab, select LMS Integration - Verify Accounts. If the option is not visible, check your LMS integration.

4. On the LMS Verify Accounts page, select Refresh.

5. Review the table of accounts. A tick in the Found in LMS column indicates that a matching account was found in your Canvas LMS.

6. Optional: Select Export Unmatched to download a CSV file of the unmatched accounts.

If a matching user is not found in your LMS, it may be because they have registered with a different email address in each system. However, there may also be users in your Enterprise group who are not part of the linked Canvas account. For example, teaching assistants.